FAQ

Yes, the Traffic Agent can be used throughout the whole year. Both to and from school and when travelling to leisure activities.
For questions about the Traffic Agent, the Headquarters is available on weekdays between
8 AM-4PM on either e-mail: trafikkagenten@bym.oslo.kommune.no or call us on +47 90779726.

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Yes, they can participate as traffic agents. The students who don’t have access to smart phones can borrow a phone to be traffic agent on their routes to school. Guardian can borrow phone at Telia Enterprise Centre at Skøyen, Oslo. Guardian will show their agent codes on patch and identify themselves with a driver’s license or school certificates. You can borrow a phone for two days.

No, Teachers will only discover their own School. They will see a map with tracking from where their pupils have walked, green or red signs reports on points and comments and pictures if posted. 

There are three ways to generate agent codes

  1. The teacher log on with their user in Fronter or It’s Learning and generate codes to their class using this manual:

    http://www.trafikkagenten.no/en/instructions-for-schools/

  2. Send a list (Excel or word .doc file) to Trafikkagenten@bym.oslo.kommune.no

    • The list must contain the email address of one parent per child

    • The list must state which school and emails must be divided in which grade and class they belong to.

      Note: For privacy reasons we do not want names of any children.
  3. Parents can enter Trafikkagenten.no, press “I want to become an agent” at our frontpage and fill in the contact form.

    • If you do not receive email during a working day, check your junk mail. For gmail and hotmail users: Check folders for bulk mailings (social and commercial).

It’s only Teachers, Agency of Urban Environment, and Norwegian Centre of Transport Research who can extract data. The Teachers has to log on with their user in Fronter or It’s Learning to read the map with tracking points, comments and pictures for their respective classes. This is because of the privacy and protection of pupils.

We’ve had a lot of contact with The Norwegian Data Protection Authority in order to create a secure system for privacy. It is written a separate data processor agreement. Agency of Urban Environment and Norwegian Centre of Transport Research access to data is anonymous.

Parents can see the map digitally in conjunction with PTA for organizing companion groups.

The Traffic Agent was developed after the Agency of Urban Environment was given the task to map the need for traffic security measures along all school routes in Oslo
The work on mapping traffic safety and the need for safety measures is very extensive.

With 64,000 pupils enrolled in 1st-10th grad, all roads and streets in Oslo is to be be considered as school routes.

The Traffic Agent, as a digital tool, rationalizes the work considerably. We have the opportunity to analyze larger areas and we can easier compare to be able to make right and fair priorities.

Based on this, we have support from the City Council when saying that inquiries regarding traffic and safety on school routes which is reported through the Traffic Agent app will be prioritized.

To see before and after photos of implemented measures initiated by Traffic Agents, please visit The Traffic Agents' facebook page:

https://www.facebook.com/pg/trafikkagenten/photos/?tab=album&album_id=390458967799278


Note: We can not promise to improve or change all reported instances, but the reports will show us where the children experience their school route as safe and where they feel changes are needed.

The limit is 60 agent codes.

Funding for school way measures is basically intended for children in grade 1- 7. However Agency of Urban Environment works to ensure road users of all ages. 

If students in 8. Grade can report challenging or good points on their route to School; we surely think it will match with the challenging and good points experienced by students in grade 1-7.

So we think it’s nice if you go ahead and start generating codes and map your route to School.

Mobile data and GPS on smart phones must be on. Location Data must be turned on in Options. To help prevent the mobile app from being interrupted of incoming calls or messages, you also have to allow it to run in the background.